Shop Policies
Please read this whole page before shopping with us!
About Our Pieces
Most our items are vintage or used, and one-of-a-kind, unless stated otherwise in the listing description.
If something is sold out and you're interested in something similar, feel free to contact us via the form in our side bar or email us at theopulenthippo@gmail.com and we will get back to you as soon as we can!
About Our Listings
Kindly click to enlarge all photographs and read the descriptions carefully before making a purchase.
When in doubt, please do not hesitate to contact us via the form in our side bar or email us at theopulenthippo@gmail.com if you need more photos or information, because we want to make sure you will be happy with all your purchases with us!
About Buying From Us
To purchase, click on "BUY NOW" in each listing.
Buyers from Malaysia, kindly contact us via the form in our side bar or email us at theopulenthippo@gmail.com before purchasing.
For payment errors and multiple purchases, kindly contact us via the form in our side bar or email us at theopulenthippo@gmail.com and we will work with you from there.
About Processing Orders
Orders will be processed at least 1 working day after, and all shipments are scheduled to go out every Wednesday.
So if you purchased something on a Wednesday morning, your order will only be processed the next day and will be due for shipment the following Wednesday.
About Packaging, Shipping, and Taxes
All items will be packaged and protected with recycled packaging (including boxes, bubble wrap, etc) to ensure the safest delivery.
We ship worldwide from Malaysia!
All items will be shipped via Standard Shipping with tracking.
For Express Shipping (via DHL Express), kindly contact us via the form in our side bar or email us at theopulenthippo@gmail.com and we will work with you from there.
Once the shipment reaches your country, other applicable taxes and additional fees are to be settled by the buyer.
About Returns and Refunds
Strictly NO RETURNS and NO REFUNDS, unless we have sent you the wrong item.
In that case, we will bear the shipping cost from your location to ours as discussed and agreed upon.
Once we have received the wrong item in the same condition as it has been shipped out, we will ship the correct item to you without any additional charges.
For Everything Else
If you have any other concerns not addressed here, feel free to contact us via the form in our side bar or email us at theopulenthippo@gmail.com and we will get back to you as soon as we can!